We regret to inform you of the closure of our company.
This decision has been taken due to financial difficulties, and we are aware that it may have consequences for you.
We will support you with our usual responsiveness to organize the end of our collaboration.
What happens now?
Cubyn will be closing its doors in the next few weeks.
When exactly?
It will no longer be possible to create WIOs and generate return labels on 9/20. Those in progress will be intercepted at the warehouse. For the others, we invite you to direct them to another logistics provider as of now.
We will confirm the end date of order shipments as soon as possible.
How can I collect my stock?
Your point of contact will share with you an acompte. We will provide you with a regular status report and will arrange a pick-up date with you. The acompte will be payable at the end of the month.
How much will a stock removal cost me?
In accordance with contractual stipulations, stock removal costs are : 50€ fixed charge + 0.39€/item + 0.20€/kg
The acompte will be shared with you via your point of contact.
I can't collect the goods myself, can you ship them?
Unfortunately, due to the current situation, we are not in a position to do so. We therefore invite you to contact a carrier on your side to collect your stock.
What about WIOs in transit?
WIOs will be received, but not placed in stock. The stock will be added to the stock you have to pick up.
What about WIOs that are on the docks (received at the warehouse) but not in inventory?
The stock will be added to the stock you have to pick up. The goods are available for collection. You can arrange an appointment with your point of contact.
What about orders imported but not shipped?
We will confirm the date of completion of order shipments as soon as possible.
What about ongoing issues for which we are awaiting resolution?
For the moment, we're concentrating on the organization of stock removals and on supporting the end of our collaboration.
What are the exact details of the stock removal (cost, etc.)?
An acompte will be sent to you. We'll then start work on the stock removal. Depending on progress, you and your point of contact will arrange an appointment to collect the products. The invoice will be paid the following month as part of your normal billing relationship.
What happens if I don't agree with the acompte?
The aim is to get your stock out as quickly as possible. The stock will still be prepared and made available on our docks for collection by you.
Who are my points of contact?
The entire account management and customer service team will contact you by e-mail to discuss the next steps.
Who can I contact if I don't have a point of contact?
Contact help@cubyn.com! The entire account management and customer service team will take care of your operations as quickly as possible.
Will there be any delays in orders over the next week?
We expect to operate normally. Should there be a delay, we'll let you know. In any case, you will be able to follow the status of your orders on your Cubyn interface.
Will outstanding claims be resolved?
We endeavor to resolve complaints quickly.
Thank you for your trust in Cubyn. We sincerely apologize for any inconvenience this may cause. Please don’t hesitate to contact us if you have any questions or need further information.
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