The Cubyn cheat sheet - 1 page to know it all

The Cubyn Cheat Sheet is perfect to have a short but precise overview of the service.

This page covers :

• The basics of inbound orders: the WIO
• The basics of orders
• The basics of integration with Cubyn 
• The basics of interacting with Cubyn team 

 

The basics of inbound orders: the WIO

 Check this section for more details on sending products

 

The 4 WIO Golden Rules :

• Each product has a readable barcode 
• Each barcode is linked to one SKU only
• SKU, QUANTITY, and BARCODE are announced 24h before warehouse reception
• WIO number is readable on every WIO shipment

 

The WIO SLA :

• After reception, WIO shipments are inbounded before next day evening

 

The 3 reasons your WIO may be refused :

• Shipment is damaged/open or not conform to requirements
• WIO number is not written on your WIO shipment
• Customs fees are not cleared

 

 

The simple solutions to your WIO problems :

Problem	Solution	Promise	Price
WIO number missing on Packing Unit shipment	Customer alerts Customer Service 24h before the reception with PU tracking number	1 business day for inbound	€150 / Packing Unit
Products with unannounced barcodes	New WIO created and products stored +1 day after initial WIO shipment SLA	1 business day after customer share identification if needed	€20 / barcode
Items quantity very different (more or less) from quantity announced	Extra time to store or changing capacity planning	1 business day	€0.05 / item on the delta (first 200 items are free)
Shipment not identifiable but received in the warehouse	Customer claims shipment before 7 days after WIO shipment reception	1 business day	€150 / Packing Unit
Unreadable or missing barcodes or damaged shipment	Return shipment without insurance by default, but customer can ask for insurance or removal.	1 business day	€150 / Packing Unit + shipping cost
Unsolved WIO shipment within 7 days	Returned to shipper or destruction	1 week	€150 / Packing Unit + Return or destruction cost

Check this page for more details on WIO resolution

The basics of orders

 Check this section for more details on managing orders 

 

The order Golden Rule :

• Each order has a valid recipient address, delivery mode, options and SKUs

 

Orders delivery modes and SLA for orders validated before 1pm on a business day : 

Delivery Mode	Delivery process	Countries available	Delivery  promise date (business days)*
Cubyn Standard	Home delivery Delivery signed, if option is checked, otherwise mailbox or mailboxes or hand-delivered or delivered to a third party	All	France: 2 days Other countries: see indicative timeframe table
Cubyn Express	Home delivery Delivery signed by default	All Except Turkmenistan and North Korea	France: 1 day Other countries: see indicative timeframe table
Cubyn Relay	Relay / pick-up point delivery Delivery signed by default	France, Belgium, Germany, Spain, Switzerland, Luxembourg	France: 4 days Other countries:  5 - 8 days

 

* Delivery delays are calculated from the date Cubyn prepared the order to the first attempt of delivery to your recipient.

Usually all orders which are imported before 1 pm will be shipped the same day (indicative time frame) 

 

 

Here are the refund types you may be eligible to at Cubyn with optional warranty and signature :

 

Options	Late	Missing Wrong Damaged	Lost	Delivered not received
Without options	25% of  Fulfillment fees	€33 / kg	Fulfillment fees + €33 / kg	No refund
Signature option €1	25% of  Fulfillment fees	€33 / kg	Fulfillment fees + €33 / kg
Warranty option 1% of declared value €1500 max	25% of  Fulfillment fees	Value	Fulfillment fees + Value	No refund
Signature & warranty Options combined	25% of  Fulfillment fees	Value	Fulfillment fees + Value

 

 

The basics of integration with Cubyn 

Check this section for more details on available integrations.

 

Thanks to Cubyn you have the possibility to connect your shops from multiple applications. This helps you centralize your sales and update your stock for most of them.

Here is the list of different applications which can be connected to Cubyn as well as the features provided:

Application	Orders import	Status update	Cubyn tracking link	Stock synchronization
Amazon	✔	✔	✖ (Amazon tracking)	✔ (Possible to disable)
FNAC	✔	✔	✔	✔ (Possible to disable)
Rakuten	✔	✔	✔	✔ (Possible to disable)
Backmarket	✔	✔	✖ (Backmarket tracking)	✔
Shopify	✔ (Possible to disable)	✔	✔	✖
Prestashop	✔ (export from Prestashop)	✔	✔	✖
Cubyn API	✔	✔	✔	✔

 

 

The basics of interacting with Cubyn team 

 

1) If you have a question about:

• WIO problems
• Orders problems 
• Service request
• Technical integration with CMS or Marketplace
• Billing

You may:

• Check the help center https://help.cubyn.com/hc/en-us and get your response instantly
• Ask directly the Customer Service 
• through your Cubyn app interface (better and faster) with the “•••” menu, on the right of each WIO or orders
• With our form here 
• at help@cubyn.com but keep in mind those emails are not a priority

 

2) If you have a question about:

• Cubyn rates, offers, and new markets
• Future development

You may contact your Cubyn Sales representative