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The Cubyn cheat sheet - 1 page to know it all

The Cubyn Cheat Sheet is perfect to have a short but precise overview of the service.

This page covers :

 

The basics of inbound orders: the WIO

 Check this section for more details on sending products

 

The 4 WIO Golden Rules :

  • Each item has a readable barcode   =>   A readable barcode must be present on each item.

  • Each barcode is linked to only one reference   =>   A barcode can be linked to only one SKU

  • SKU, QUANTITY and BARCODE are announced 24 hours prior to receipt from the warehouse   =>   Details and quantities of products shipped must be updated at least 24 hours before receipt at the warehouse.

  • Delivery document present and tracking declared   =>   A Cubyn delivery document must be stuck on each parcel shipped or the carrier tracking number must be declared.

 

The WIO SLA :

  • After reception, WIO shipments are inbounded before next day evening

 

The 3 reasons your WIO may be refused :

  • Shipment is damaged/open or not conform to requirements

  • Missing delivery document and tracking carrier undeclared 

  • Customs fees are not cleared

 

 

The simple solutions to your WIO problems :

Problem Solution Promise

Missing delivery document

Tracking undeclared carrier

 Customer alerts Customer Service 24h before the reception with PU tracking number 1 business day for inbound
Products with unannounced barcodes New WIO created and products stored
+1 day after initial WIO shipment SLA		 1 business day after customer share identification if needed
Items quantity very different (more or less) from quantity announced Extra time to store or changing capacity planning 1 business day
Shipment not identifiable
but received in the warehouse		 Customer claims shipment before 7 days after WIO shipment reception 1 business day
Unreadable or missing barcodes or damaged shipment Return shipment without insurance by default, but customer can ask for insurance or removal. 1 business day
Unsolved WIO shipment
within 7 days		 Returned to shipper or destruction 1 week

Check this page for more details on WIO resolution


The basics of orders

 Check this section for more details on managing orders 

 

The order Golden Rule :

  • Each order has a valid recipient address, delivery mode, options and SKUs

 

Orders delivery modes and SLA for orders validated before 1pm on a business day :

 

Delivery Mode

Delivery process

Countries available

Delivery 

promise date

(business days)*

Cubyn Basic

Home delivery

France 

Except Monaco, Corsica and French Overseas Departments and Territories

5 days

Cubyn Standard

Home delivery


Delivery signed, if option is checked, otherwise mailbox or mailboxes or hand-delivered or delivered to a third party

All

France: 2 days


Other countries: see indicative timeframe table 

Cubyn Express

Home delivery


Delivery signed by default

All

Except Turkmenistan and North Korea

France: 1 day


Other countries: see indicative timeframe table 

Cubyn Relay

Relay / pick-up point delivery


Delivery signed by default

France, Belgium, Germany, Spain, Switzerland, Luxembourg

France: 4 days


Other countries: 

5 - 8 days 

* Delivery delays are calculated from the date Cubyn prepared the order to the first attempt of delivery to your recipient.

Usually all orders which are imported before 1 pm will be shipped the same day (indicative time frame) 

 

 

Here are the refund types you may be eligible to at Cubyn with optional warranty and proof of delivery :

 

Options

Late

Missing

Wrong

Damaged

Lost

Delivered
not received

Without
options

25% of 

Fulfillment fees

€33 / kg

Fulfillment fees

+

€33 / kg

No refund

Proof of Delivery
option

€1

25% of 

Fulfillment fees

€33 / kg

Fulfillment fees

+

€33 / kg

Warranty
option

1% of declared value

€1500 max

25% of 

Fulfillment fees

Value

Fulfillment fees

+

Value

No refund

Proof of Delivery
& Warranty
Options
combined

25% of 

Fulfillment fees

Value

Fulfillment fees

+

Value

 

 

The basics of integration with Cubyn 

Check this section for more details on available integrations.

 

Thanks to Cubyn you have the possibility to connect your shops from multiple applications. This helps you centralize your sales and update your stock for most of them.

Here is the list of different applications which can be connected to Cubyn as well as the features provided:

Application

Orders import

Status update

Cubyn tracking link

Stock synchronization

Orders

auto-cancel 

Amazon

✔

✔

✖
(Amazon tracking)

✔
(Possible to disable)

✖

FNAC

✔

✔

✔

✔
(Possible to disable)

✖

Rakuten

✔

✔

✔

✔
(Possible to disable)

✖

Backmarket

✔

✔

✖
(Backmarket tracking)

✔

✔

Shopify

✔

(Possible to disable)

✔

✔

✔
(Possible to disable)

✔

Prestashop

✔

(Possible to disable)

✔

✔

✔
(Possible to disable)

✔

Mirakl

✔

✔

✔

✔
(Possible to disable)

✖

Cubyn API

✔

✔

✔

✔

✔

 

 

The basics of interacting with Cubyn team 

 

1) If you have a question about:

  • WIO problems
  • Orders problems 
  • Service request
  • Technical integration with CMS or Marketplace
  • Billing

You may:

  • Check the help center https://help.cubyn.com/hc/en-us and get your response instantly
  • Ask directly the Customer Service 
    • through your Cubyn app interface (better and faster) with the “•••” menu, on the right of each WIO or orders
    • With our form here 
    • at help@cubyn.com but keep in mind those emails are not a priority

 

2) If you have a question about:

  • Cubyn rates, offers, and new markets
  • Future development

You may contact your Cubyn Sales representative

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