Why set customs information?
Setting up customs information by default allows you to avoid filling it on every parcel shipped abroad.
It is used by Cubyn to generate the CN23 form that needs to be attached for customs declaration on every parcel shipped outside European Union Customs.
Setting up customs information is particularly useful if you ship the same type of products.
🚨 Custom declaration information needs to be set up correctly to avoid parcels refusal by customs authorities and systematic return to sender.
🚨 Wrong customs declaration information can trigger custom fees that will need to be paid. Otherwise, merchandise will be blocked by customs or carrier.
Setting up information
You can find the form in Account > Customs.
How to fill the form ?
|The EORI number (Economic Operators' Registration and Identification number) is an operator identification number which undertakes the import or export of goods into or out of the EU.
If you don't have an EORI number yet, you can request one here
Nature of the order
Gift: If the merchandise has no commercial value.
Returned goods: Returned merchandise (repairing/return of located goods).
Other: If nature types above do not apply
Consistent description of products shipped to your recipient. Please be precise (eg. pants instead of clothes)
Harmonized system code
6-digit number. HS code helps customs authorities inspect your parcels faster and apply the right customs fees depending on your merchandise nature. It’s an international shared code.
As mentioned on merchandise.
Do I need to input anything in my orders ?
The CN23 is automatically generated with your set-up information.
🚨 The only document needed for international shipments is the commercial invoice. You can upload it for any international (and specific zones such as Canarias Islands, Ceuta and Melilla...) order directly on the interface.
⚠ Please note that orders imported from integrations which need such input(s) will directly fall in your Errors tab for you to be able to complete them. ⚠
How do I attach a commercial invoice to an order?
Any orders that require an invoice but don't have one attached will be visible in the Errors tab with an address error.
You can attach the corresponding document by clicking on the order in error and then scrolling down to the Delivery Documents section.
Alternatively, you can attach the delivery document to an order on the Orders tab while the order is on Created status by following the same steps as above.