Once in the warehouse, problems can sometimes occur inadvertently or due to preparation errors at your supplier.
For each problem caused by a non-process-compliant WIO, we have organized the simplest and quickest solution for you by doing ourselves most of the work.
In order to continue to offer free stock entry to everyone and not penalize those who do their utmost to ensure that their shipments are perfect, we have adapted our error handling to target the main causes of work disruption.
Missing or wrong delivery document
If the delivery document is missing or if you put the wrong delivery document on one package of your delivery, you can contact the Cubyn Client Service 24h before the expected reception of your Package Units at the warehouse.
Then, they will pass the alert to the warehouse team who will accept your unidentified package if they catch it.
If package is inbounded, this will be billed 150€/delivery.
Unannounced products are items received for which none of the barcodes found on the item have been declared in the WIO. We have designed an automated resolution system that enables the storing of such products.
There are two distinct cases amongst unannounced products:
- If the barcode of your item is already known and exists in your inventory (because you have already stored it at Cubyn), this item will be stored under the SKU associated with the priorly known barcode in your inventory.
- If none of the barcodes of your item are known at Cubyn, your item will be stored under the SKU SKU_UNKNOWN in your inventory. This SKU will be visible on top of the first page of your inventory.
In case you have SKU_UNKNOWN in your inventory, you could assign these items to a new SKU. When you click on SKU_UNKNOWN, you get the unknown items listed by barcodes (with the barcode we found on the item).
Click on the grey box in column “Assign to a SKU” to open the list of SKU of your inventory.
- To assign SKU_UNKNOWN items to an existing SKU in your inventory, select the SKU in the dropdown list and validate by clicking on the blue confirmation button at the end of the line. A validation window will open to confirm the assignment of the barcode to this SKU.
- To assign SKU_UNKNOWN items to a new SKU not existing in your inventory, type the SKU name in the grey box and click on the blue confirmation button at the end of the line. A validation window will open to confirm the SKU creation and assignation of the barcode to this SKU.
You can also send the SKU_UNKNOWN products back to you by adding them to an order intended to yourself. Create an order in tabs Orders of your interface. If you would like to add a warranty on this order, you should first transfer products you want to ship to a new SKU and then declare a value for this new SKU and include this new SKU to the order. Warranty will apply according to the usual rules explained here.
In order to continue to offer free stock entry to everyone and not penalize those who do their utmost to ensure that their shipment are perfect, we charge this extra step at 20€/unknown barcode.
Missing or unreadable barcodes
A new line will be added to your WIO (tabs Inbounds) with a SKU ITEM_NOT_SCANNABLE. You could see this line in the WIO detail file. Then you know that an item with a missing or unreadable barcode has been received at the warehouse. If several items are concerned, column “quantity stored in the inventory” is increased with the number of items received.
This SKU is also visible in your inventory, you could see the total number of products without barcodes (or unreadable) that we received in all your WIO.
To get these products back, you only have to create an order from your tab Orders and add SKU ITEM_NOT_SCANNABLE to the product list. If you want to add warranty to your order, please contact customer service before creating your order to declare the unit value of your products.
Please note that you will have to modify the quantity because the quantity by default is 1 item.
In order to continue to offer free stock entry to everyone and not penalize those who do their utmost to ensure that their shipment are perfect, we charge this extra step at 2.5€/item.
Incorrect quantity of items
A quantity of product that is far from reality, both more and less, jeopardizes the entire stock receipt planning. If it is much greater than the planned quantity, it will cause delays on all stock arrivals from other merchants.
If it is much lower, it will have unnecessarily mobilized resources that could not be allocated to other urgent tasks such as picking or packaging, putting other processes and other merchants in difficulty.
This is why we will continue to spend the time necessary to process your products so that they are available for sale as quickly as possible.
Whether your shipment is unidentifiable, damaged or with non-storable products, in most cases we propose you a return.
The simple solutions to your WIO problems :
|WIO number missing
on Packing Unit shipment
|Customer alerts Customer Service 24h before the reception with PU tracking number||1 business day for inbound|
|Products with unannounced barcodes||New WIO created and products stored
+1 day after initial WIO shipment SLA
|1 business day after customer share identification if needed|
|Items quantity very different (more or less) from quantity announced||Extra time to store or changing capacity planning||1 business day|
|Shipment not identifiable
but received in the warehouse
|Customer claims shipment before 7 days after WIO shipment reception||1 business day|
|Unreadable or missing barcodes or damaged shipment||Return shipment without insurance by default, but customer can ask for insurance or removal.||1 business day|
|Unsolved WIO shipment
within 7 days
|Returned to shipper or destruction||1 week|