Once in the warehouse, problems can sometimes occur inadvertently or due to preparation errors at your supplier.
For each problem caused by a non-process-compliant WIO, we have organized the simplest and quickest solution for you by doing ourselves most of the work.
In order to continue to offer free stock entry to everyone and not penalize those who do their utmost to ensure that their shipments are perfect, we have adapted our error handling to target the main causes of work disruption.
WIO number missing
If the WIO number is missing on one Packing Unit in your inbound shipment, you can contact the Cubyn Client Service 24h before the expected reception of your Package Units at the warehouse.
Then, they will pass the alert to the warehouse team who will accept your unidentified WIO. This alert service is an option billed €150 / Packing Unit.
Unannounced products
If your WIO contains unannounced products in the WIO, we have an optional service to create a new WIO for you with these products. Otherwise, the unannounced products will be returned to you.
If your unannounced products are already known (you have already stored them in the past), this service is completely autonomous and does not require any action on your part.
If your WIO contains unannounced products but also totally unknown to Cubyn (you have never stored them before), the service needs your contribution to qualify the new products with references and product names. Customer Service will contact you and provide you with the barcodes.
This service is charged €20 / barcode. It will create a new WIO with a new SLA.
Incorrect quantity of items
A quantity of product that is far from reality, both more and less, jeopardizes the entire stock receipt planning. If it is much greater than the planned quantity, it will cause delays on all stock arrivals from other merchants.
If it is much lower, it will have unnecessarily mobilized resources that could not be allocated to other urgent tasks such as picking or packaging, putting other processes and other merchants in difficulty.
This is why we will continue to spend the time necessary to process your products so that they are available for sale as quickly as possible, but we will charge €0.05 per item more or less than the announced number. Because we know that it's not always easy to accurately estimate quantities, the first 200 items are free, and we will absorb this difference.
Non-compliant shipment
Whether your shipment is unidentifiable, damaged or with non-storable products, in most cases we offer you a return with a processing fee of €150 / Packing Unit so that the warehouse can focus more on the fastest, best and cheapest inbound storage for everyone.
The simple solutions to your WIO problems :
| Problem | Solution | Promise | Price |
| WIO number missing on Packing Unit shipment |
Customer alerts Customer Service 24h before the reception with PU tracking number | 1 business day for inbound | €150 / Packing Unit |
| Products with unannounced barcodes | New WIO created and products stored +1 day after initial WIO shipment SLA |
1 business day after customer share identification if needed | €20 / barcode |
| Items quantity very different (more or less) from quantity announced | Extra time to store or changing capacity planning | 1 business day | €0.05 / item on the delta (first 200 items are free) |
| Shipment not identifiable but received in the warehouse |
Customer claims shipment before 7 days after WIO shipment reception | 1 business day | €150 / Packing Unit |
| Unreadable or missing barcodes or damaged shipment | Return shipment without insurance by default, but customer can ask for insurance or removal. | 1 business day | €150 / Packing Unit + shipping cost |
| Unsolved WIO shipment within 7 days |
Returned to shipper or destruction | 1 week | €150 / Packing Unit + Return or destruction cost |
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