Tracking your orders allows you to keep up with recipients' requests and concerns. You can proactively spot delivery issues and inform your recipients about it.
There are 2 kinds of orders on Cubyn:
- Orders shipped with Cubyn can be tracked from your Orders tab.
- Returned orders from your recipient are tracked in the Returns tab as soon as a return label is downloaded.
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Status |
Transit situation |
|
Created |
Ready to be processed |
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Processing |
Being prepared at our warehouse |
|
In transit |
In the carrier network, being transited to the recipient or to your return address Click on “Show more details” to see the full tracking page |
|
Delivered |
Delivered to your recipient or To your return address |
|
Exception |
An event occurred during transit by the carrier and needs your attention Click on “Show more details” to see the full tracking page |
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Return label printed |
Return label has been downloaded but the parcel has not been handed over yet to the carrier |
|
Error |
Your order cannot be processed because some mandatory information for delivery are not filled Check this page for more details about orders in error. |
|
WH Received |
Your order could not be delivered to its recipient and has been returned. |
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