How to protect more my orders? – Cubyn Help Center

In the case of an incident during transport, you can benefit from a refund in some cases.

The case covered are :

Late = the first attempt to deliver your parcel is after our SLA
Missing = a product is missing in your parcel
Wrong = a product was switched with another parcel in your parcel
Damaged = your item has arrived damaged and its package is damaged
Lost = your parcel is declared lost
Deliver not received = the carrier states to have delivered your parcel but your recipient claims to have not received anything

Depending on the incident, several sources of information will be trusted to build the case :

Limit of time after sending a package to claim compensation :

Cubyn outperforms french legal requirements by adding the fulfillment fees to €33 / kg for your lost parcels refunds.

We offer different levels of warranty thanks to some options you can combine:

The Proof of Delivery option = you can ask for a proof of delivery on your order, great against general fraud or final customer telling that they never received their products
The Warranty option = before shipping, you declare a value for a product and pay 1% of this value. In case of a lost parcel, you are refunded of declared value. It’s the best option for high-value products.

Option name	When to pay?	How much?	Best against?	Best for?
Proof of Delivery	Before shipping	€1	Fraud and “Delivered not received” parcels	Easily stolen products and high-value item
Warranty	Before shipping	1% of declared value, €1500 max	Missing, wrong, damaged and lost parcels	High-value products

Here are the refund types you may be eligible to at Cubyn :

Options	Late	Missing, Wrong or Damaged	Lost	Deliver not received
Without options	25% of Fulfillment fees	€33 / kg	Fulfillment fees + €33 / kg	No refund
Proof of Delivery option €1		€33 / kg	Fulfillment fees + €33 / kg	Fulfillment fees + €33 / kg
Warranty option 1% of the declared value €1500 max		Value Declared of shipped products	Fulfillment fees + Value declared	No refund
Proof of Delivery & warranty Options combined		Value Declared of shipped products	Fulfillment fees + Value declared	Fulfillment fees + Value declared

Examples :

You sent a 450g parcel to France with Cubyn Standard for €6 and your parcel is unfortunately Lost. You are refunded of (6 x 25%) for the fulfillment fees + (33 x 0.45) for product = 1,50+ 14.85 = €16,35
You declared a €450 value for a phone. You sent it to France with Cubyn Express for €12. You combined the Proof of Delivery and the Warranty options and your parcel is later “Delivered not received”. You are refunded of (€12 x 100%) for the fulfillment fees + €450 for product = €12 + €450 = €462