In order to offer you a simpler day-to-day management, we are improving our claims tracking interface!
You will now find :
- on one side, the claims (parcel never received, damaged SKU in stock, report an inventory discrepancy,...)
- on the other, exchanges with support on your other questions / issues.
How to contact us ?
⚙️ To create a request, please follow the following steps:
- Go to the "Orders" or "Inventory" tab > then click on the order or the SKU concerned by the incident.
- Click on "Get Help" > Select the reason for the incident
Following the creation of your request, you will receive a notification indicating whether your request is a claim or a support request, as shown below :
If your request does not concern orders or your inventory, you can directly click on the "?" at the top right, then click on "send us an email."
How to track my claims ?
🔦 From now on, incidents related to your orders and inventory (e.g.: parcel never received, damaged item in stock, ...) will no longer be handled by email but directly through your interface.
You can follow the status of your claims directly via your interface from the "Claims" tab. From now on, all the refunds of your incidents will appear on this tab.
How to track my support requests ?
Your support request tracker will switch to the top right corner of the "?", as shown below. Support requests are for any other issues or malfunctions you may encounter.