Stock Shrinkage Basic Protection

Get an Ad valorem refund if your shrinkage rate for the period is greater than 0.5%

* Refunds are based on item purchase value (excl. VAT)

* We will refund the value of damaged or lost items above the shrinkage rate threshold of 0.5%

What is the shrinkage rate and how is the shrinkage rate value calculated?

The shrinkage rate measures the percentage of inventory that is lost or damaged* due to operational issues for a given period of time

*These items have to have been damaged or lost by Cubyn (The item is not defective and was not damaged by a consumer). 

At Cubyn we calculate your shrinkage rate for a given period. For the shrinkage rate calculation of our Basic Protection policy, we calculate the shrinkage rate from December to November each year.

It is calculated following formula:

Shrinkage rate = (damaged + lost items)* / (initial + inbounded stock)

* events occurring during the period

Eligibility

For an item to be eligible under this policy, all of the following must be true:

• Your shrinkage rate for the given period is greater than 0.5%.
• You are not covered by our Shrinkage Full Protection offer.
• The item is not defective and was damaged under Cubyn's responsibility.
• Your Cubyn account is in normal status (not blocked or churned) when you file a claim for a lost or damaged item.

How to create a claim?

You can create a claim to get refunded for lost or damaged items during December each year:

Steps 

1. Contact our support team at help@cubyn.com during the month of December

2. Provide our support team with required information ( ex. proof of purchase value)

* Refunds are based on item purchase value (excl. VAT)

3. Our support team will inform you once the claim is accepted. 

When will I receive my refund?

If the items are compliant and eligible with our Shrinkage Basic Protection policy, you will receive a voucher for the the purchase value of your items (excluding taxes) on your December invoice. 

• We will only reimburse you the value of your items that are damaged or lost above a shrinkage rate threshold of 0.5%.
• We will only reimburse you the purchase value once you provide us with a proof of purchase clearly stating the purchase price of your item.