What is it?
Our Stock Shrinkage Full Protection feature allows you to get Ad valorem refunds for all damaged or lost items for the period.
Please contact our support team at firstname.lastname@example.org for details.
How to activate Stock Shrinkage Full Protection?
You can subscribe to our Full Protection any time of the year. You will be covered for the 6 months following your subscription date. For example, if you subscribe in March, your coverage period will be from April to September.
- Contact our support team at email@example.com to activate.
- Provide your SKU list with the purchase value and proof. (Please note that we will only be able to refund you on the items for which you provided us a valid purchase value with proof).
For an item to be eligible under this policy, all of the following must be true:
- You are covered by our Shrinkage Full Protection offer.
- The item is not defective and was damaged under Cubyn's responsibility.
- Your Cubyn account is in normal status (not blocked or churned) when you file a claim for a lost or damaged item.
How to create a claim?
You can create a claim to get refunded for lost or damaged items during the month following your subscription period. For example, if you are covered from April to September, you can create a claim in October.
1. Contact our support team at firstname.lastname@example.org.
2. Provide our support team with proof of purchase value. * Refunds are based on item purchase value (excl. VAT)
3. Our support team will inform you once the claim is accepted.
When will I receive my refund?
According to your coverage period, you will receive a voucher on the invoice for the following month.