You can create new orders in 3 ways:
- Individual order form on your Cubyn app
- File upload on your Cubyn app - better
- Direct import from your applications - preferred by most
1 - Orders creation by individual order form
We are in the tab Orders of your Cubyn app.
To add a new order, use the form that is available by clicking on (up-right corner).
The information to be filled on orders is as follows:
Information required |
sub |
Character type & length authorized |
Is mandatory? |
Recipient contact information |
First name |
AN1..AN35 Latin only |
Yes, except if organization name is filled" |
Last name |
AN1..AN35 Latin only |
No if organization name is filled, otherwise yes |
|
Organization name |
AN1...AN35 Latin only |
No if first name/last name is filled, otherwise yes |
|
Phone |
AN4..AN13 |
No but highly recommended to improve delivery success rate |
|
|
AN1..AN70 Must contain @ and . |
No but highly recommended |
|
Delivery address |
Address Line |
AN1..AN35 |
Yes |
Additional information |
AN1..AN35 |
no |
|
City |
AN1..AN35 |
yes |
|
Zip code |
AN1..AN8 |
Yes but if null for this country, enter “0” |
|
Country |
A2 format ISO 3166-1, alpha 2 |
yes |
|
Shipping details |
Delivery mode |
yes |
|
Relay/pick-up ref |
Yes if the relay delivery mode is asked |
||
Delivery signed |
no |
||
Insurance |
no |
||
Products |
SKU |
yes |
|
Quantity |
yes |
||
Customs information |
Yes if the delivery address is outside the European Union or is part of overseas french territories |
2 -Orders creation by file upload - better
If you have more than 1 order to create or if you are working with an extract of orders from your shop, it can be convenient to use the order import file.
To create orders with the order import file template:
- Click on Import
- Get the template
- Import your file on Cubyn app
🚨 If your order contains multiple SKUs, you need to duplicate your orders information to have one line per SKU.
In case the parcel needs custom declaration (outside EU zone), you should fill in the following information:
Nature of the order | GIFT, DOCUMENTS, COMMERCIAL_SAMPLE, COMMERCIAL, RETURNED_GOODS, OTHER |
Description | Free text |
Origin country |
2 letter country code Example: FR for France |
Harmonized System code | 6 digits or more |
3 - Orders creation by direct import from your application - preferred by most
Cubyn provides applications you can connect to benefit from automatic orders import.
Applications available |
Auto |
Import launch |
FNAC |
Yes |
Every 5 minutes |
Backmarket |
Yes |
Every 5 minutes |
Rakuten |
Yes |
Every 5 minutes |
Shopify |
Yes |
Every 5 minutes |
Prestashop |
No |
When you click on “Export orders” from your Prestashop back-office |
Troubleshooting
If you are having issues importing orders to Cubyn, please check out the following articles:
My orders are not exported to my Cubyn app
The information in my orders file is not taken into account
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