How can I create new orders? – Cubyn Help Center

You can create new orders in 3 ways:

Individual order form on your Cubyn app
File upload on your Cubyn app - better
Direct import from your applications - preferred by most

1 - Orders creation by individual order form

We are in the tab Orders of your Cubyn app.

To add a new order, use the form that is available by clicking on (up-right corner).

The information to be filled on orders is as follows:

Information required	sub	Character type & length authorized	Is mandatory?
Recipient contact information	First name	AN1..AN35 Latin only	Yes, except if organization name is filled"
	Last name	AN1..AN35 Latin only	No if organization name is filled, otherwise yes
	Organization name	AN1...AN35 Latin only	No if first name/last name is filled, otherwise yes
	Phone	AN4..AN13	No but highly recommended to improve delivery success rate
	Email	AN1..AN70 Must contain @ and .	No but highly recommended
Delivery address	Address Line	AN1..AN35	Yes
	Additional information	AN1..AN35	no
	City	AN1..AN35	yes
	Zip code	AN1..AN8	Yes but if null for this country, enter “0”
	Country	A2 format ISO 3166-1, alpha 2	yes
Shipping details	Delivery mode		yes
	Relay/pick-up ref		Yes if the relay delivery mode is asked
	Delivery signed		no
	Insurance		no
Products	SKU		yes
Products	Quantity		yes
Customs information			Yes if the delivery address is outside the European Union or is part of overseas french territories

2 -Orders creation by file upload - better

If you have more than 1 order to create or if you are working with an extract of orders from your shop, it can be convenient to use the order import file.

To create orders with the order import file template:

Click on Import
Get the template
Import your file on Cubyn app

🚨 If your order contains multiple SKUs, you need to duplicate your orders information to have one line per SKU.

In case the parcel needs custom declaration (outside EU zone), you should fill in the following information:

Nature of the order	GIFT, DOCUMENTS, COMMERCIAL_SAMPLE, COMMERCIAL, RETURNED_GOODS, OTHER
Description	Free text
Origin country	2 letter country code Example: FR for France
Harmonized System code	6 digits or more

3 - Orders creation by direct import from your application - preferred by most

Cubyn provides applications you can connect to benefit from automatic orders import.

Applications available	Auto	Import launch
FNAC	Yes	Every 5 minutes
Backmarket	Yes	Every 5 minutes
Rakuten	Yes	Every 5 minutes
Shopify	Yes	Every 5 minutes
Prestashop	No	When you click on “Export orders” from your Prestashop back-office

Troubleshooting

If you are having issues importing orders to Cubyn, please check out the following articles:

My orders are not exported to my Cubyn app

The information in my orders file is not taken into account

1 - Orders creation by individual order form

2 -Orders creation by file upload - better

3 - Orders creation by direct import from your application - preferred by most

Troubleshooting

Related articles