Tracking your orders allows you to keep up with recipients' requests and concerns. You can proactively spot delivery issues and inform your recipients about it.
There are 2 kinds of orders on Cubyn:
- Orders shipped with Cubyn can be tracked from your Orders tab.
- Returned orders from your recipient are tracked in the Returns tab as soon as a return label is downloaded. For more info on returns click here.
|
Status |
Transit situation |
|
Created |
Ready to be processed |
|
Processing |
Being prepared at our warehouse |
|
In transit |
In the carrier network, being transited to the recipient Click on “Show more details” to see the full tracking page |
|
Delivered |
Delivered to your recipient |
|
Returning |
Carrier failed to deliver and parcel is returning to the Warehouse |
|
Returned |
The carrier returned has been received in the warehouse |
|
Exception |
An event occurred during transit by the carrier and needs your attention Click on “Show more details” to see the full tracking page |
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