What is the Stock Shrinkage Protection?

What is it?

Our Stock Shrinkage Protection feature allows you to get compensation in case you have lost or damaged items at one of our Fulfillment Centers. We will refund you according to our stock shrinkage protection policy.

Types of Coverage

Stock Shrinkage Basic Protection

Get an Ad valorem refund if your shrinkage rate for the period is greater than 0.5%. For a shrinkage rate below 0.5%, you will not get reimbursed. For more information click here.

* Refunds are based on item purchase value (excl. VAT)

* We will refund the value of damaged or lost items above the shrinkage rate threshold of 0.5%

Stock Shrinkage Full Protection

Get an Ad valorem refund for all items for the period. For more information click here.

* Refunds are based on item purchase value (excl. VAT)

What is the shrinkage rate and how is the shrinkage rate value calculated?

The shrinkage rate measures the percentage of inventory that is lost or damaged* due to operational issues for a given period of time. 

*These items have to have been damaged or lost by Cubyn (The item is not defective and was not damaged by a consumer). 

It is calculated following formula:

Shrinkage rate = (damaged + lost items)* / (initial + inbounded stock)

* events occurring during the period