My products were delivered late

General

By choosing this type of incident, a Consumer Care Specialist will check if the products have been delivered later than originally promised.
If this is the case, Cubyn will compensate the consumer through its Cubyn Delivery Guarantee

Resolution

• The only favorable resolution possible here is compensation.
  Compensation is 6€ per late delivery for France🇫🇷  and 5€ for Spain 🇪🇸 .
• Compensation is cumulable with other incident’s eventual compensations.
• Compensation is refunded through bank transfer.
• So it takes between 7 and 10 days to be effective and require consumer’s bank account details.

Information to provide for resolution

• Bank information in order to proceed to compensation (on app declaration)

Cubyn is not responsible for any mistake in the transmission of consumer’s bank account details and will not provide further compensation for this incident if it happens.

Conditions to be eligible for resolution

• The parcel is going to metropolitan France or Spain

• A compensation for this incident has not been validated yet.

• Consumers have up to 7 days after the promised delivery date to report a late delivery and be compensated.

This compensation is cumulative with other compensation from other claims in case the products were delivered late and damaged for example.