The status of my order is not automatically updated on Shopify.
In your Cubyn applications, you may see your application display the following yellow "Connection problems" message. Please note that Cubyn displays this status when we have encountered parcel_update or stock_update failures in our integration with Shopify.
When an order is processed in our warehouse, a confirmation is sent to Shopify to update the order status and transmit the tracking number. During this process, Cubyn might encounter parcel update errors. In our Application > Shopify, you can see the last 20 errors that occurred on your Shopify connection, with an indication on how to solve it.
🚨 Please note that even if you troubleshoot the issues, Cubyn continues to display the last 20 errors that occurred in the past week.
Here is the list o errors you might encounter, with related explanation :
Common parcel update errors :
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This order appears as already fulfilled on Shopify. |
This error means that a tracking number already exists for this order on Shopify, or the order is in the Fulfilled status in Shopify |
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Error on your parcel update. Please update your order status manually on Shopify. |
There has been a Shopify timeout. Please update your order manually on Shopify. |
Parcel update errors due to fulfillment location IDs :
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Your SKU(s) location IDs are incorrect. Please update your order status manually on Shopify. Incorrect Location ID. Please update your order status manually on shopify. Please verify your SKU(s) location ID. |
These error means that the locationID for this order is not mapped to a Shopify Location in Cubyn |
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Your SKU(s) location IDs are incorrect. Please update your order status manually on Shopify. |
Cubyn attempts to update the order location in Shopify but fails because the SKU is not assigned to the location in Shopify. When we see this error occur, it is usually because :
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How to solve these parcel errors ?
1- "Inventory managed by" setting
When viewing the SKU’s details in your Shopify store, the “Shopify” option should be selected in the “Inventory managed by” section.
2- Make sure you harmonize your SKU locations
When setting up your Shopify application on Cubyn interface, you are asked to select the Location from which your products are stored on Shopify.
If the wrong Location is indicated, we will not be able to track status changes back to Shopify.
To verify the location you provide is the correct one, follow these steps:
- On Cubyn, check the location you entered on the Apps tab, then click on the configuration button 🔧 next to the Shopify connection and in the Location section.
NB: if you have only one location, go to the following case
- Go to the Product page of the products contained in the order in question, in the Stock section, and check that the location on Cubyn is listed under Quantities.
If this is not the case, as in the example opposite, given the absence of Your location, you must either change the location of the products on Shopify by clicking Change Locations or change the selected location on Cubyn while ensuring that this will not generate the situation again for other products.
3- Your order was created manually
In order for an order to be updated on Shopify, it must have been imported through the Cubyn <> Shopify connection.
If your order was created manually (file import or form import) or via an API connection, then it will not be updated automatically on Shopify.
The stock of my SKU is not updated correctly on Shopify.
Here are the stock update issues you might encounter on your Shopify connection:
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Unable to update your stock. Please activate inventory tracking on this SKU. |
Inventory item does not have inventory tracking enabled. Please make sure you have ticked the box "Track my inventory" on your SKU.
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Unable to update your stock. Please update your fulfillment service setting on this location. |
Check the inventory managed by setting for the concerned item. In order to resolve this, either change the setting to Shopify or send the appropriate location_id corresponding to the fulfillment service |
If this does not answer your question, please do not hesitate to contact our customer service at help@cubyn.com.
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