How to read my invoice in CSV ?

- Reverse service

- Prep service : Fees linked to the preparation of your items before being stored

- Unknown products : Resolution fees for barcodes unknown at reception

- Unscannable items: Resolution fees for unscannable items at reception

- Reverse service :

Calculated per item

Go to How does the Reverse service work? for more details

- Prep service : item

- Unknown product: calculated per SKU

- Unscannable items : per item

SKU or Item

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Product

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Amount

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Description

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Storage

Your volume is calculated based on the real volume of your products. The volume occupied by products staying in the warehouse for less than 2 weeks is free.

Check How storage fees are computed ? for further details.

product name

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Category

- small

- medium

- big

 -

Amount

 -

 -

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Shipping date

Expedition date of the order

 -

Tracking number

Cubyn tracking number
CUB + 9 numbers

 -

Shipping methods

To ship a package, you must select one of the three delivery methods offered:

• Cubyn Express
• Cubyn Standard
• Cubyn Relay

For more information on delivery modes, check this article : What are the delivery mode and delivery promise date?

Products

Product names

 -

ZIP code

Recipient ZIP code

 -

Country

Recipient country

 - 

Real parcel weight

Parcel weight is always measured by our conveyor before leaving the warehouse (in kg).

 -

Volumetric weight

Volumetric weight is an equivalent weight based on the dimensions of the parcel.

When the parcel is eligible, volumetric weight is compared to real weight, and the highest value is selected to calculate shipping fees.

For more information about parcels’ eligibility to volumetric weight, please refer to this file.

Fulfillment service

Sum of operational and shipping fees

Orders shipping

This element includes all the costs of packaging and shipping of your orders and also recipient returns

Calculated per order

Shipping price is based on shipment's weight, delivery mode and destination. This information is then cross-referenced with your price grid in your contract

Fuel surcharge

The fuel surcharge is linked to petrol tax and is applied according to the delivery mode

It is billed per order mode and rate is updated for every deliveryMode every month

Go to How is calculated the CAP? for more details

Picking of multi-items orders

Sum of picking fees charged for items shipped in your orders

Calculated per items, depends on the number of items of an order

Customs

Custom fees

 -

Out of format

Surplus 

 - 

Printing

Printing fees

 -

Surplus zone

Surplus zone fees

 -

Returns shipping

Shipping costs for carrier returns

Calculated per return orders

Shipping refunds

Shipping refunds confirmed by our customer service team

Calculated per order

Warranty

Difference between the warranty options fees and the merchandise refunds

Sum of the three lines below

Proof of Delivery

Total price of Proof of delivery option applied to orders

This option is billed 1€ per order

Check Proof of delivery option for more details.

AdValorem warranty

Total price of the AdValorem warranty applied on orders

This option is billed 1% of products' HT value present in an order

Check How to activate the warranty option AdValorem for more details.

Merchandise refunds

Refund of lost or damaged merchandise in accordance with our refund policy

Calculated per order

Go to The Cubyn cheat sheet to know everything about our refund policy

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Amount

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Description

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Description

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