How to contact support

You can contact our support team from any tab in your interface.

Here's how to get help depending on the topic:

• WIO:
  • Go to your Inbounds tab, then click on the "···" button on the right side of the screen for the desired WIO and click on "Get help".

• SKU:
  • Go to your Inventory tab, then click on the "···" button on the right side of the screen for the desired SKU and click on "Get help".

• Order:
  • Go to your Orders tab, then click on the "···" button on the right side of the screen for the desired order and click on "Get help".

• Returns:
  • Go to your Returns tab, then click on the "···" button on the right side of the screen for the desired return and click on "Get help".

• Other:
  • You can request help for other topics by clicking on the "?" icon that's always visible on the top-right corner of your screen.

💡 For more details on how to get help, please read the full How to get help article.

How do I track my support requests ?

You can follow up on your request by clicking on the "?" on the top-right corner of the screen and selecting "Follow up on my requests".