I have an incident on a shipment

You can request assistance to our Customer Service team about any incident impacting your shipments.

To do so :

1. Go to your Orders tab.
2. Click on the "•••" button next to the order you need help with.
3. Click on "Report an incident".

💡 For more details on how to request help for an order, you can check the full in-depth article on this topic.