It is now possible to store and ship large and heavy products with Cubyn!  🚀 Please refer to the corresponding section below for more details.

What is considered a large item?

- Please refer to the table below for the exact dimensions. 

What is considered a heavy item?

- Items between 15 kg and 30 kg are considered as heavy  (15 kg < 📦 < 30 kg)

Item categories

✅ Inbound Golden Rules:

Large & heavy items must meet the following standards: 

1. Length + Height + Width <200 cm
2. Length <= 180 cm
   
3. Maximum weight = 30 kg
4. Items must be already packed in its final shipping conditions when shipped to Cubyn´s warehouse. No additional packaging will be added during outbound preparation ( This is commonly known as shipping in its own container (SIOC) ).  
   
5. (Optional): As common practice, we recommend you to apply visible signs (e.g. sticker, packaging warning) on heavy or large products when possible.

* Please not that if these requirements are not met, your shipment will be rejected at the warehouse. 

✅Outbound Golden Rules

Orders must meet the following standards: 

1. One order can contain max. one large product for shipping.
2. One order can contain max. one product over 15kg for shipping

🚨 Please note that no additional packaging will be added during outbound preparation of order and that orders shipped with no packing are prone to minor cosmetic problems on the exterior. This is considered as normal as long as the content of the order is in perfect condition.

Pricing

• Specific storage and order fees are applied for heavy or large products. 
  

Please refer to the pricing grid or contact our support team at help@cubyn.com for more details. 

Q & A

1.  What happens if an order includes more than one large/heavy item?
   • The order will be split into multiple parcels
2.  What happens if an order includes only one large/heavy item and other small / medium items?
   • The order will be split into multiple parcels
3. Why does Cubyn split orders?
   • An order with a large/heavy product is to be handled and shipped in different ways and by different carriers. 
   • Order splitting ensures the best delivery quality and end customer satisfaction
4. How will the large product be delivered to the end consumer?
   • Same as an ordinary parcel based on the carrier delivery experience chosen.
5. Why does the product need to be in its own final shipping packaging?
   • It will ensure the product integrity during handling and shipping, better protection to deliver to end customers and more it is more sustainable. 🌎
6. How are returns of large or heavy items managed?
   • Return are managed as per normal parcel.