Connect Shopify to Cubyn

1. Connect my Cubyn account to Shopify
2. Configure my Cubyn - Shopify connector
3. Import automatically my orders
   1. With Shopify Flow
   2. With React Flow (for Shopify Basic Plan)
4. Import manually my orders from Shopify
5. Understand how the connector works
   • Import of orders
   • Update of statuses
   • Cancellation of orders
   • Update of stock
   • Other
6. Link to troubleshoot

 

1. Connect my Cubyn account to Shopify

Connecting your Shopify shop to Cubyn enables you to:

• Automatically create orders from Shopify to Cubyn
• Automatically update orders’ Fulfillment status on Shopify (according to Cubyn ones)
  
• Automatically update your Shopify stock from Cubyn one
• Automatically cancel your Shopify orders that are Canceled on Shopify (As long as they are not Processing on Cubyn) 

🚨 Your orders are automatically going to "Fulfillment: In progress" once those are created in our system. No need to update your orders on your Shopify back-office.  

🚨 The Checkout X application is not compatible with our Shopify module. If you have any doubt about an application, please contact us at help@cubyn.com.

In order to connect your Shopify account, you need to install Cubyn App on Shopify App Store

1. Please make sure you are logged in with the account and store you wish to install Cubyn on
2. Click on "Add app" button
3. On page appearing after, click on "Install app"
4. You are redirected to Cubyn - you have created your app.
5. Finalize the connection and ensure that your products are activated on the Cubyn Fulfillment location. We recommend that you set this as the first priority in your location priorities (Settings -> locations -> priorities)

 

 

2. Configure my Cubyn - Shopify connector

To configure your Shopify applications, do as follow:

1. Indicate your App Name (You can select a name of your choice)
2. Choose if you want to enable or disable Real-time stock update with the available toggle
3. Import Cubyn workflow on Shopify Flow to automate order creation (see details below)
4. Map your rate name (carriers) (see details below)
5. Click on Confirm

3. Import automatically my orders from Shopify

1st option: with Shopify Flow - download Cubyn template by clicking here

Shopify Flow is an integrated app in Shopify, enabling you to automate workflows. In particular, it is used to make sure you can automatically send fulfillment requests / create orders automatically from Shopify to Cubyn.
To make sure you set your workflow right with Cubyn, you have to follow the following steps:

1. Install Shopify Flow app
2. Download our template here
3. Go to Shopify Flow (or install it if needed) in your back-office
4. Import the template & activate the workflow 

2nd option: with React Flow (for Shopify Basic Plan)

React Flow is a third-party app available in the Shopify App Store, enabling you to automate workflows. In particular, it is used to make sure you can automatically send fulfillment requests / create orders automatically from Shopify to Cubyn.
To make sure you set your workflow right with Cubyn, you have to follow the following steps:

1. Install React Flow app
2. Build a workflow as indicated in the following screenshot
3. Activate the workflow 

 

 

Carrier mapping

On Shopify, you can create and manage your shipping rates (Settings > Shipping > Manage rates). Find more information here. 

On Cubyn, you are able to map your shipping rates with available Cubyn delivery modes : Cubyn Standard, Cubyn Standard Delivery signed, Cubyn Express (click here to know how to configure relay method through Shopify connection). 

You can do this mapping when configuring your Shopify application on your Cubyn account. 

🚨 If your orders ask for delivery modes that are not mapped with Cubyn delivery modes, they will be imported with the standard Cubyn delivery mode.

🚨 To update your rates on Cubyn, go to Apps > Configure > Update carriers list (button below)

For example : 

• On Shopify interface, you have 4 available shipping rates for France as below : 
  • Standard
  • Express
  • Standard Delivery signed
  • Free shipping

• On Cubyn interface, you can map those 4 shipping rates with Cubyn delivery modes. 

🚨 If your orders are purchased with a shipping rate not mapped with a Cubyn delivery mode, they will be imported with the standard delivery mode.

 

 

4. Import manually my orders from Shopify

You may wish to manually import your orders from Shopify to Cubyn.
If it is not the case, please refer to section 3. to see how you can automate your import of orders.

 

- Go to the orders' detail page

- At the top of your details, you will find the fulfillment section: check that the Location is "Cubyn Fulfillment"
- Click on "Request fulfillment" -> Order is imported on Cubyn !

 

 

 

5. How does Shopify integration work?

Orders import 

To be imported on Cubyn, orders have to respect those conditions:

• Payment: Paid
• Fulfillment: Unfulfilled
• Location: Cubyn Fulfillment

Thanks to Shopify Flow (and its workflow), orders are automatically created from Shopify to Cubyn in the next 5 minutes. 

🚨 Once you establish the connection between Cubyn and Shopify, all Paid & Unfulfilled orders with products mapped with the Cubyn Fulfillment Location, even if they were created before. If shipping rate is not properly mapped, it will be imported on the standard delivery mode on Cubyn side.

If you wish to manually select the orders you want to be created, you can de-activate the workflow in your Shopify Flow anytime you want.

Orders statuses update

Cubyn updates statuses and Shopify sends emails to recipients. You can customize your emails sent by Shopify in your Shopify back-office Settings > Notifications. 

Once orders are fulfilled

• Recipients receive email from Shopify with Cubyn tracking ID (CUBXXXXXXX) and Cubyn tracking page (www.track.cubyn.com)
• Orders statuses are updated your Shopify back-office

Here is the mapping between Shopify and Cubyn statuses:

Cubyn	Shopify (fulfillment)
Created (stock and address validated)	In progress
Processing	In progress
In transit	In progress
Delivered	Fulfilled
Cancelled	Cancelled

 

Order Cancellation

Our Shopify integration enables the automatic cancellation of your Shopify orders that are Canceled on Shopify (As long as they are not Processing on Cubyn).

If your order is cancelled while still in Created status on Cubyn, it will be automatically cancelled on Cubyn as well.

 

Stock update

By default, stock update option is activated. You can deactivate it anytime you wish (please refer to Configure my Shopify shop). Please note that this feature requires "Track inventory" to be activated on your products on Shopify side

For any stock movements on a SKU, Cubyn updates the stock of this SKU on your Shopify back-office:

• Stock increment : item of this SKU stored (inbound order, return)
• Stock decrement : fulfillment of an order

🚨 To be updated, your SKU need to be strictly similar between Cubyn and Shopify.  

🚨 SKU edition is not automatically updated : if you edit a SKU on Shopify, you need to also change it on Cubyn. And vice-versa. 

Other

•  Activate Standard Delivery Mode for orders over x euros: 

  • Simply create a rule based on the order price in the Shopify back office

  • Then map it to the Cubyn delivery mode "Cubyn Standard with Proof of Delivery".

 

Useful links:

• Shopify help article on Shopify Flow 
• Shopify help article regarding Locations
  
• Cubyn workflow for Shopify Flow:

 

6. Troubleshoot

Please refere to this article here