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Cubyn Parcels

Fast & secured parcel fulfillment for multi-channel deliveries

  1. Cubyn Help Center
  2. Cubyn Parcels

1. How to set up my account?

  • How to configure my Cubyn account?
  • How to set up my billing information?
  • How to set up my customs information by default?
  • How to set up my return addresses?
  • How to benefit from our multiple warehouses (Cubyn Expand)

2. How to connect my shop back-office to Cubyn?

  • Troubleshoot my Shopify connector
  • Connect Shopify to Cubyn
  • Connecting the Cubyn API
  • Connecting Mirakl to Cubyn
  • Connect Cubyn to Prestashop
  • Connecting Rakuten to Cubyn
See all 13 articles

3. How to manage my account?

  • How am I billed by Cubyn?
  • How to read my invoice?
  • How to read my invoice in CSV ?
  • What are the available payment methods?
  • How is the CAP calculated?

4. How to send stock to Cubyn and manage my inventory?

  • How to send stock to Cubyn and manage my inventory?

5. How to manage my orders?

  • How can I create new orders?
  • How can I edit or cancel an order?
  • What does each order status mean?
  • I have an order in error
  • How to activate the warranty option AdValorem?
  • How to track my orders?
See all 10 articles

6. How to manage my claims?

  • Incident management
  • I have an incident on a shipment
  • Overview - all types of incidents
  • How to follow up on my claims?

7. How to manage returns?

  • What does each return status mean?
  • How to manage carrier returns?

8. Troubleshooting

  • How to get help?
  • The information in my orders file is not taken into account
  • My orders are not exported to my Cubyn app
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